10 Best Customer Service Companies

Mark Marker Hand Write Glass Service Servi

Request any ‘Pretty Woman’ fan and they’ll gleefully recount that memorable scene when Julia Roberts hits Rodeo Drive for a shopping spree. Bear in mind the revenge-bliss scene in the 1990s romantic dream?

So it happens that Vivian visits a fancy boutique to get herself a wonderful dress where she is spurned by the snooty salespeople. Afterwards, she buys a slew of obscenely expensive outfits and returns – dressed to the nines and carrying handfuls of shopping bags – to the 1 boutique that had shunned her.

she asks a la-di-da saleswoman.

Big. HUGE!”

“I have to go shopping now,” she says, turning on her heels to leave (as we give a collective contented sigh at the appalled look at the salesperson’s face. She had it coming!) .

Moral of the story? It doesn’t matter how heavy your customer’s pockets are, it only matters how well you treat them. Imagine how different the film would be if it was made now. What are the chances of Vivian tweeting out her anger and hurt, her tweets going viral with a great deal of people chipping in their frustration, the movement gaining momentum and leading the store to a digital suicide?

In a service business, nothing is more important than having folks in your team who’ll do more than just represent your existing culture-you must have individuals who push the culture you’ve forward, not the other way around.

More frequently in customer experience, you could get away with doing the bare minimum. That’s mostly enough. It’s when you go out of your way that you make people’s day!

We have cherry-picked 10 brands that have an unbeatable track when it comes to cultivating their customers’ happiness.

Zappos

Did you know that up to 42 percent of consumers expect a response with 60 minutes? Apparently, a prompt response is the norm, not exception anymore.

If there’s a gold standard in customer service, it’s got to be Zappos. One such instance, they won a customer for life by overnighting a pair of sneakers, free of cost, to a best person in need.

On social media, Zappos doesn’t hold back from having a little fun with emojis and GIFs, but they always adhere to their golden rule of putting their customers first.

Delta Hotels

While he enjoyed his room in the Delta, the view was rather ugly and he tweeted that with his followers. He didn’t tag the resort, merely commenting on it, as he did not think anything would come from the tweet.

He was in for a pleasant surprise when Delta responded within an hour- offering another room with a better view! Mike was so deeply impressed that he wrote an entire post about it, the very same day.

Amazon

If happy customers are what you are considering, then an extravagant customer support staff is what you should already have. Let your client service team have fun.

1 such example, when a witty customer support person engaged in a Thor and Odin roleplay with an equally witty customer, to the delight of everyone. ( https://www.thesun.co.uk/archives/news/1133174/now-thats-customer-service-amazon-worker-engages-in-hilarious-thor-roleplay-to-help-replace-customers-lost-book/ This Thor and Odin exchange was legendary. The hilarious communication between an Amazon employee and a client couldn’t go better even if it was scripted!

Now, can you imagine how dry things would have been if the Customer Service was requested to reply only with strictly professional (read stuffy), straightforward answers? More people than you’d think would appreciate humor. Just don’t crack jokes at the expense of a pissed off customer.

Westjet

There is nothing more cheerier than surprise presents (as Westjet proved)!

When Santa Claus greeted each of the passengers boarding the two Westjet flights with”What would you like for Christmas?” , they thought it was a just an interesting Xmas celebration. From a warm scarf and clean underwear to vacation tickets and a big tv, their answers ranged from whatever first came to their mind.

In the next year, the number of visits to their sites doubled, with bookings increasing by 77% compared to the same month in 2012 and revenue rising by a whopping 86%!

Slack

Placing out figurative fires is what a customer service company does all day. But doing it is really an art! Sometimes it’s when things aren’t going perfectly that a company’s true colors come out.

As is the case of Slack when they dealt with their app-wide outage like a pro in late November, 2015. For a new company on the block, they have more than their share of enthusiastic customers for whom Slack has become an indispensable part of many teams’ work day! That is why when Slack went down ten months ago, users blew up Twitter.

They responded to every criticism on social with rate and humility, and diligently shared routine updates before the issue was resolved, and the program was up and running again!

Salesforce

Transparency can leave a huge impact on the ones who are on the receiving end of it. Salesforce has an excellent customer service, that plays a very important role in making it the client’s favorite.

As they put it, “Success is built on trust.
Trust begins with transparency.”

Salesforce is indeed utterly customer focused and upholds transparency so much so that the company publicly disclose in real time when its cloud services are inaccessible or confront some reliance issues. Now that takes some guts!

Apple

The one brand that has inspired the type of consumer loyalty which sometimes borders on the maniacal, Apple earned its devotion through their exemplary customer experience.
“You’ve got to start with the customer experience and work backward to the technology.”

While the Apple products are the very definition of innovation and simplicity, the true soul of the company is its employees. Apple mitigates the need for reactive customer service with a focus on building intuitive products and providing quality training for users.
Apple staff are highly knowledgeable and dedicated to passing on that knowledge in an empathetic manner. They demonstrate enthusiastic, empathetic, and knowledgeable customer service. The absolute quality of training the staff undergoes make the whole customer experience seamless, and most importantly, effortless.

Nordstrom

At a Nordstrom store, a woman lost her diamond from her wedding ring when trying on clothes. She was crawling on the floor beneath the racks when a shop worker noticed her. He asked what was happening, then joined the search.

When they came up empty, he hunted two building-services employees to join the search. To everyone’s relief, the finally found the glistening diamond on one of those bags of the store’s vacuum cleaners.

The video clips that seized this incident was shared proudly with the stakeholders at a meeting when the President of Stores Erik Nordstrom said, introducing his three employees who went out of their way to help the client. “I have never been through a vacuum-cleaner bag. It is kind of disgusting, this raises the bar,” he said!

Southwest Air

Southwest isn’t among the very well-known airlines at the U.S. for nothing. They have the most amazing character as is evident from what they have to say about themselves on their site.

“We like to think of ourselves as a Customer Service firm that happens to fly airplanes (on schedule, with personality and perks along the way).”

One of their memorable support stories is as follows: if a female athlete landed in the airport but her running gear didn’t appear, she was distressed about the relay race that was soon to occur. She resolved to go to Walmart to buy herself a replacement prior to a Southwest team member drove 3 hours to send the bag to her so she would continue with her team and go on with the race.

As is evident here, their devotion to customer service is just a class apart!

JetBlue

Who, but JetBlue has a distinctive Client Bill of Rights?

“JetBlue Airways is dedicated to bringing humanity back to air travel. We strive to make every part of your experience as simple and as pleasant as possible.” They guarantee that their service is completely human, especially on social, responding within minutes, guiding customers throughout, and reacting with emojis and GIFs to any questions customers might have.

They’ve no qualms whatsoever in regards to delivering personal service. One time, once the customer’s flight was delayed and it looked like she was going to miss her second flight also, the manager booked her another flight home that took off from a different airport and made the attempt to push her to a different airport so she would make her flight in time.

It only takes a handful of catastrophic customer experiences to violate the credibility that took your brand decades to constructed.

Want to find your company on this list? There are no shortcuts save putting your customers in the center of all you do. You will need to be aware of what they desire to provide them exactly that. And how can you do that?

By asking them, naturally. Customer feedback surveys and market research surveys will provide you precious insights on what your customers are expecting of you. Craft highly engaging your customers would like filling up.

Scheduling Construction Work

Excavators, Shovel, Catapillar, Machine

Construction work is a serious endeavor with millions in costs and more if large-scale. While in advance, each minute is tantamount to spending thousands of dollars so estimating and scheduling function is of the utmost importance and for a lot of reasons. Constructing a home or a mall, the duration of the project has to be estimated so that resources and budgets aren’t exceeded causing huge loss of money. Beginning from pre-construction time, certain tasks known as scheduling have to be performed prior to the actual physical execution of the job. Scheduling establishes the connection of a task to the time it would take to finish.

Creating a Structure Schedule

The most precise schedule is one where the input is received from everyone involved in the process. Communication and coordination of the group are crucial elements of a precise construction scheduling. Every team player must know the other and it’s these same members who collectively play jobs and collate information that would assist with:

Create lists that start from the beginning of work like demolition or groundworks up till the fitting of light bulbs.
Determining how long it would take these individual tasks to complete need to be estimated too, without ignoring lead-in times for the material to arrive.
Noting down and listing of all administrative tasks like material selections, designing and drawings, budget preparations and contract awarding together with the duration of time these would require.
Establishment of the order in which the activities will be executed. Tasks are usually scheduled one after the other in a sequence that makes sense. By way of instance, only when the walls are completed, paint is used. However, it’s not unusual for some jobs to run alongside. Some separate activities according to trade contractor.
Input from supplier, vendors, and contractors are also required to generate the schedule realistic and real.
The last program once formed must be accepted by all parties to ensure that it’s in accordance with the information supplied. Once satisfaction is obtained and durations are confirmed, the signed copy of the schedule can even be utilized as a component of the contract.

The above are hints and recommendations that can help with, for instance, working on house renovations and some other minor construction work. Additionally, there are applications and software available on the market for construction scheduling for self fans who may want to save a dollar without hiring skilled help.

Although professional help isn’t necessarily required for small-scale personal construction, as stated previously, but for large-scale, its imperative. This is the person who’s responsible for the cost estimations. Quantity surveyors provide owners with information and details regarding all costs and create schedules for the work and all processes involved. They handle finances, budgets, production, dispute resolutions, and even insurance.

Career and Corporate Life Management

Paper, Business, Document, Letter, Book

Career and Corporate Life Management Mentorship is an integral part of the holistic human capital development, and most ignored by the working professionals. Over many years I have observed how so many professionals undergo frustrations in corporate. We require mentors that have been there and seen it all. They will accompany corporate professionals through all the A to Z stages of their career lives. That is from deciding on the career direction, to the exiting stage.

What is concerning is that hardly any professionals see a need to possess Career and Corporate Life Management Project that’s informed by their life purpose. Many are caught napping when things don’t go as expected. They find themselves reacting and in many cases the actions taken are misplaced.

A mentor will alert you, especially when everything appears to be happening easily and you are enjoying harmony. That’s when you should be preparing for all the possibilities. This does not mean that we must be paranoid. It is necessary to create our lives happen, rather than chasing after events when they have already happened. We must direct our lives as we want them to be. There will be times when we do not succeed. But when we create a miss we won’t fall far from our targets.

Pierson Wildlife Removal should be an activity from cradle to grave. The corporate life is just part of our bigger life journey. It shouldn’t be allowed to throw us out of equilibrium and run havoc with our lives. It must increase our holistic lifestyle journey, rather than become our journey by itself.

If we had a good base early in our holistic human capital development, guided by our ancient life mentors, through to corporate and beyond, we need to be victors in our journey. I have never heard of anybody who has succeeded in life without being assisted by others. We overlook such mentors and supporters by choice and ignorance. But we are often reminded of such individuals when things fall apart. It is often tough to visit them when we are in trouble, because we’re ashamed that we cut relations together. Mentorship must be a life-long practice, and be accessed through all our holistic human capital development stages.

The best present for your mentors is to be successful in taking your life ahead. The error you shouldn’t make is to think that you no longer need other people’s help, and you can make it on your own. Life will humble you. Everyone in your life is a present and they matter until the end of your lifetime.

Career and Corporate Life Management is not a straight line. But we have to master the following generic stages: career development education → enter first job → tech → admin → functional → specialist → supervisory → management → leadership → executive → directorship → board role → retirement → post retirement roles.

At any of the above stages one must be able to depart and take other opportunities that might present them. It’s this detour that could throw you out of complete balance, or take one back and fro.

Oftentimes our career growth is disrupted by ourselves as a result of misreading unexpected developments. For example we resign from our current jobs thinking that we’re accelerating our growth or maximizing our earnings, only to find that over a long-term we might have taken our expansion ten steps backward.

Such developments have to be anticipated and find us ready when they occur.

Corporate life has its own dynamics. There are many sub-cultures that may not be obvious to us. We can’t be blind and naive to these complexities. Mentors are invaluable in helping us cope with such dynamics.

Business savvy is what we all have to survive in corporate life. We must also know when we’ve become corporate change agents and play such roles with responsibility. If you aren’t cut out to manage corporate dynamics and complexities you have to also know about your limitations. It’s wise to take your limitations and make decisive steps to take a different direction that enhances your career management project.

Do not leave your career and corporate life direction to chances. Own up and be guided by your larger purpose in life. Let your mentor be your daily partner. Invest personally on your mentorship program. The returns will surpass all the investments, attempts, and energies spend on your holistic career and corporate life direction.

You decided to apply and join the corporate by yourself. Nobody owes you anything. Be a participant of the corporate game. Be the best at it. But remember you are not special. You owe it to yourself to be successful.